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  • National Account Executive

    Job Locations US-MN-Minneapolis
    Req No.
    2019-1898
    Category
    Sales
    Type
    Regular Full-Time
  • Overview

    JOB SUMMARY:

     

    Well-established small leading manufacturer of high reliability tools committed to continuous improvement is seeking a dynamic National Account Executive who can maintain and grow customers in the Midwest United States.  A successful candidate will be one who enjoys talking and educating individuals about technical tools and has the ability to listen and assist the customer requiring interconnect assembly and repair tooling.  This is not a hard sell job but one built on relationships and mutual understanding.  The goal is to help the customer determine their needs through current tooling availability along with recommending and guiding new product development through projects with the home office.  The person who is going to succeed is one who is very technical and detailed in nature, has patience and the will to learn our products with on-going support from related departments, peers, and managers.  This is a great opportunity for the individual who likes to solve problems and enjoys interacting with customers in their setting.

     

    ESSENTIAL DUTIES AND RESPONSIBILTIES:

     

    1)      Effectively build and cultivate productive relationships with customer accounts in order to establish customer loyalty and business success.

     

    1. Provide Superior Customer Service and Product support through scheduled periodic visits to key customer accounts within designated territory, or as assigned, to insure the mil-spec commercial and/or proprietary tooling needs of these accounts are met in a timely manner to the customers’ satisfaction.
    2. Build long-term relationships with key decision makers within organizations visiting.
    3. Develop, maintain and apply a strong knowledge of products, processes and capabilities.
    4. Develop short and long term plans that are comprehensive, realistic, and effective.  Extensive preparation is required to ensure customer visits are productive.
    5. In the field 4 days per week.
    6. Plan and schedule visits to new, prospective customers (cold calls) in close proximity to scheduled visits on a regular basis by driving a personal vehicle or by flight.
    7. Thoroughly investigate customers’ production tooling requirements with the expectation that these efforts may lead to engineering projects to develop new tooling.
    8. Support Marketing by attending trade shows, conferences and other Marketing efforts.

     

    2)      Coordinate with internal departments to insure the needs of the customers are communicated and taken care of in an efficient manner.

     

    1. Communicate daily with Customer Service representative on quotes and or pricing needed by customers.
    2. Contact Engineering or General Manager to gain technical knowledge to address customer issues.
    3. Communicate immediately any important projects generated in the field to the correct internal personnel.
    4. Investigate and resolve any issues the customer might be having with the product or service we provide by coordinating with the factory.
    5. Follow up on all action items with the factory and customers to insure everything needed to keep the customer satisfied is properly completed.

     

    3)      Clearly present ideas and convey information/concepts to individuals and groups of people of varying educational, cultural and experience levels.

     

    1. Introduce, demonstrate and promote newly developed products as viable solutions to customers’ tooling needs.
    2. Provide technical assistance and product and service education for customers by conducting education seminars and product presentations.

     

    4)      Actively seek out and report back to home office any changes in territory, new business opportunities and any changing business trends for the industry.

     

    1. Collect and use information about customers, competition and marketplace to identify opportunities and develop plans to accomplish goals of the company.
    2. Complete trip reports and distribute to key personnel in a timely manner.

     

    5)      Exemplify consistent adherence and support of Company policies and procedures.

     

    QUALIFICATIONS:

     

    1)      Working knowledge of connectors, connector assembly, interconnect systems and related tooling. 3 – 5 years within the connector industry a plus. 

     

    2)      Manual dexterity and familiarity with manual and power assist tooling is essential to properly introduce and demonstrate the new products.

     

    3)       Ability to listen attentively to learn and understand customers’ real needs

     

    4)      Proven track record of building and maintaining strategic relationships with customers to market and sell products.

     

    5)      Ability to work independently with a high level of initiative.

     

    6)      Must have reliable transportation, a valid driver’s license, a clean driving record and the ability to travel (50% driving/ 50% flying) to visit our customers.

     

    7)      Must own a credit card with a $6,000.00 limit and be able to manage travel expenses and expense reports.

     

    8)      Approachable and able to interact with others in a warm, friendly and supportive manner to create a climate of trust and mutual respect.

     

    9)      Strong verbal and written communication skills.

     

    10)   Analytical skills to identify and qualify business opportunities during visits to customers’ facilities.

     

    11)   Ability to fully invest in the job and exhibit a high level of commitment to meet established objectives.

     

    12)   Ability to maintain firm adherence to values and principles in the face of significant pressure to compromise.

     

    13)   Proficient in Microsoft office suite.

     

    14)   Bachelor’s degree in related field and/or equivalent business experience.

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