About Talent

  • Automotive Customer Service Representatives

    Job Locations US-CO-Lakewood
    Req No.
    2018-1794
    Category
    Automotive Repair, Services, and Parking
    Type
    Regular Full-Time
  • Overview

    Position Purpose: If you are looking for a change of pace that will allow you to stay in the automotive industry, this may be the role for you. This position is the key service contact for customers filing claims on the various vehicle service contracts administered by the company. This position is also responsible for providing complete and sound claim approvals, according to various written contracts, and clearly explaining contract terms by performing the following duties:

    Role Responsibilities:

    • Answers phones
    • Reviews contract coverage
    • Reviews inspections
    • Provides customer service
    • Adjudicates claims to help control cost
    • Enters information into computer or computes amounts due
    • Ensures claim files are properly documented and claims coding is correct
    • Provide accurate, courteous and timely information to all eligible external and internal customers concerning claim status and other claim inquiries
    • Conduct and coordinate loss investigations on all assigned claims
    • Recommend further action on claims exceeding authority limits
    • Review coverage questions and work with supervisor and claim management for approval
    • Occasionally will aide in the training and mentoring of new employees
    • Other duties may be assigned

    Minimum Qualifications:

    • Experience providing excellent customer service
    • Excellent written and verbal communication skills in English. Ability to type and talk at the same time
    • Detail-oriented and work effectively under pressure while meeting all applicable deadlines
    • Must be able to work independently and productively with minimum supervision; able to manage multiple projects
    • Recognize problems, identify possible causes and resolve routine problems
    • Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals
    • Basic automotive mechanical knowledge

    Job Type: Full-time, Monday thru Friday

    Experience:

    • Customer Service: 1 year (Required)
    • Automotive or Car Parts: 1 year (Required)

    Education:

    • High school or equivalent (Required)

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